Reliable Software Maintenance & Dedicated Support (USA-Based)

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Service Details (Description)

our software needs more than just development—it requires consistent maintenance and support to stay efficient, secure, and bug-free. At Glint Provider, we deliver professional software maintenance & support services to ensure your systems run smoothly without interruptions.

Our services include:

  • Regular updates and patch management
  • Bug fixing and troubleshooting
  • Security monitoring & optimization
  • Performance tuning & scalability improvements
  • Database backup & recovery support
  • 24/7 technical assistance

With a focus on reliability, security, and efficiency, we help businesses minimize downtime and maximize productivity.

💼 Service Packages

🟢 Basic Package: Fix & Resolve (Basic) – $450

■ One-time service for critical bug fixes, single-feature repairs, or resolution of small technical issues. Focus is on rapid diagnosis and targeted solution deployment. Perfect for addressing immediate software headaches.
■ Revisions: 1
■ Delivery Time: 5 Days
■ Price: $450

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🟡 Standard Package: Monthly Health Check – $1,200

■ Proactive Monthly Service. Includes continuous monitoring, scheduled security vulnerability scanning, software patching/updates, and performance reports. Provides essential upkeep to prevent major issues.
■ Duration: 30 Days (Recurring)
■ Revisions: 3
■ Delivery Time: 30 Days
■ Price: $1,200

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🔴 Premium Package: Dedicated Maintenance – $3,500

■ Full-service, dedicated support. Includes all features of the Monthly Health Check plus 20 hours per month of dedicated development time for feature enhancements, code refactoring, and priority emergency support with faster response times.
■ Duration: 30 Days (Recurring)
■ Revisions: 5
■ Delivery Time: 30 Days
■ Price: $3,500

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FAQ

Q1: Why do I need ongoing software maintenance?
A: Software maintenance is essential to ensure your application remains secure, performs optimally, and stays compatible with evolving technology. Without it, your application can become vulnerable to security threats, slow down, or stop working correctly on new devices and browsers. Proactive maintenance saves you from expensive and disruptive emergency repairs in the future.
Q2: What’s the difference between your packages?
A: Our packages are designed to fit different needs. The Fix & Resolve package is a one-time service for immediate, critical issues. The Monthly Health Check offers proactive, recurring maintenance to prevent problems. The Dedicated Maintenance plan is our most comprehensive service, providing a dedicated team and development hours for both maintenance and ongoing feature enhancements.
Q3: Do you provide support for applications you didn’t build?
A: Yes, absolutely. We have the expertise to take over and maintain existing software. We’ll perform a detailed code review to understand your application’s architecture and then provide the same high level of maintenance and support as we do for our own projects.
Q-4: How quickly do you respond to urgent issues?
A: Our response time depends on your service package. For clients on our Dedicated Maintenance plan, we offer prioritized, rapid response for urgent issues. For our other packages, we commit to responding within 24-48 hours to assess and begin resolving the problem.
Q-5: What is included in “proactive monitoring”?
A: Proactive monitoring involves continuous checks on your application’s performance, uptime, and security. We use specialized tools to automatically detect potential issues, such as server load spikes, database errors, or security vulnerabilities, often allowing us to address them before they impact your users.

Ready to secure your software’s future? We’re here to provide the peace of mind that comes with expert maintenance and dedicated support. Let’s ensure your application remains a reliable, high-performing asset for your business.

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